Your Custom Guitar Order

Features and Specifications and Prices; Special Offers and Promotions

Features, specifications and prices of products and/or services described or depicted on the Website are subject to change at any time without notice. Weights and measures are approximate. Other product and service limitations and disclaimers may apply.

All prices shown on the Website are applicable solely for purchase by Users directly from Haywire Custom Guitars through the Website.

Special product or service offerings and promotions may be displayed from time to time on the Website and are considered discontinued and no longer valid once they are removed from the Website and/or as soon as the published expiration date for the offer/promotion expires. All custom guitar offerings and promotions displayed on the Website are subject to change or cancellation at any time without notice.

Product Availability

The Website refers to products and/or services that are generally available for purchase in the 48 continental United States, Alaska, and Hawaii, though Haywire Custom Guitars cannot guarantee the availability of a product at any given time. This is why we have provisions for Custom Orders. The reference to any products or services in this Website does not warrant or imply that these products or services will be available at any time in your particular locality. Haywire Custom Guitars cannot guarantee specific dates when the products offered on this Website will be available and/or received by customers. We will do our best to keep in communication with our customers regarding their purchases as we have a full YEAR warranty on our workmanship but most of all, we want them to be happy! We want our customers to see and feel that they have derived a generous value for their hard-earned cash.

Haywire-Custom-Guitars EMG Black Strat w/Blonde neck

Product Display / Colors

The Website attempts to display product images shown on the Website as accurately as possible. However, Haywire Custom Guitars cannot guarantee that the image or color you see displayed on your monitor represents the actual product or conforms to the specifications of the product you have selected. If you have any questions about product appearance/specifications, please contact us before placing your order. The Website does not contain images of each offered item because some of them are Custom and not built and/or modified yet.

Sales Tax Policy

Sales tax may or may not be added to each order, subject to federal, state, and local tax laws. We will do our best to accurately calculate sales tax, but errors may occur due to the large number of tax districts or other reasons.

Custom Guitar SG and Nashville Tele combination by Haywire Custom Guitars with Black Satin Lacquer finish

Your Custom Guitar Order From Haywire Custom Guitars: Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute

confirmation of our offer to sell. The Website reserves the right at any time after receipt of your order to accept or decline your order for any reason. You will normally not be charged if we reject an order, but we will process a refund if the charge has been made against you in error. Any large orders will be subject to a down payment commensurate with the amount.

Order Cancellation

Orders for custom products may not be canceled or returned.

Haywire-Custom-Guitars Custom Cream Gold 3/4 size body Strat Mint green guard and Butterscotch neck

Return Policy

In order to keep prices low on the Website, all sales are final. However, in the event that we ship you the wrong product(s) compared to the receipt of your original order, you may return the product(s). Returns will not be accepted without prior authorization and Haywire Custom Guitars issuance of a Return Goods Authorization (RGA) number. All unauthorized returns of merchandise will be returned to sender and a credit will not be issued, unless otherwise specified in advance.

Shipping

All orders placed on this Website are shipped to your attention to the location you specify. If you want it shipped to your work address we will do that as well (using your name in the shipping label on the box) or at your employer’ ship-to location. This is to ensure that your employer is aware that you are making a purchase for your personal use and to ensure that you are still employed by the particular employer. If your employer will not accept our shipments, please contact us, and we will attempt to resolve the issue. All orders placed on this Website are subject to product availability and will be shipped as soon as possible after we contact you to let you know the approximate time frame of any Custom work or modification not in stock and completion of work. The risk of loss and title for ordered merchandise pass to you upon our delivery to the carrier. This means that product damaged in transit is the carrier’s responsibility and is an issue to be resolved between you and the carrier. Should a carrier not meet its delivery performance requirements, i.e., next day air before 10:30am, this is an issue to be resolved between you and the carrier.

A Haywire-Custom-custom neck selection

Shipping & Handling Costs

Shipping and handling costs per order from the Website depend in part upon the products and shipping methods chosen, and please note that shipping and handling costs for many items are weight- and/or size-based. We try our best to use the most economical method for you. Should a return be necessary and a refund granted, shipping costs as with any purchase from anywhere requiring shipping (Shipping Options& Costs) cannot be refunded, please make a note of this and do not ask us to make an exception.

Delivery Schedules are ESTIMATES based upon UPS guidelines

UPS has a very high on time delivery record, but severe weather or other service interruptions could impact the delivery schedule. We cannot influence or control any shipping schedules once your order leaves our facility. We cannot offer any refunds for shipments which arrive late due to weather or other events deemed beyond the control of the carrier. Please plan your Order Date and Shipping Method accordingly.

Photo of Haywire Custom Guitars designed Vanilla Nashville Telecaster guitar 3 pickup configuration.

We offer 3 Shipping Service Options:

• Standard Delivery Service – Allow up to 5 Business Days, AFTER your order ships. If World-Wide-allow 9 days.
• Expedited Delivery Service (3-Day) – Your order should arrive by End of Day, 3 Business Days AFTER your order ships.
• Express Delivery Service (2-Day) – Your order should arrive by End of Day, 2 Business Days AFTER your order ships.

Questions about Shipping

The time it takes to receive your order is a combination of two elements: Processing Time and the Shipping Time. Processing Time is the time it takes us to select and pack your order for shipment—generally 1 to 2 days. Shipping Time is the time it takes the shipping company to take your order from our warehouse to your door. This time depends on where you live and which shipping method you choose. For guidance please refer to the chart below. Please note that processing and shipping times indicated below are Business Days and do not include weekends or holidays. For Addresses in the continental U.S see below.

Classic Modified Vintage Guitar Haywire Custom Guitars Nashville Player #1 Guitar Blue

Continental United States     

Standard Shipping 1 – 2 days 5 – 7 days 7 – 10 days

Expedited Shipping 1 – 2 days 2 days 3 – 4 days

Alaska, Hawaii      

Standard Shipping 1 – 2 days 5 – 7 days 7 – 10 days

Expedited Shipping 1 – 2 days 2 – 3 days 3 – 5 days

Puerto, Guam, Virgin Islands      

Standard Shipping 1 – 2 days 5 – 7 days 7 – 10 days

Expedited Shipping 1 – 2 days 2 – 3 days 3 – 5 days

Thank You!

Haywire Custom Guitars Inc.

2007 Lee’s Landing Circle

Conway, SC 29526

843-347-5742

haywire@sccoast.net